Telecom - VOO completes a total digital transformation with a move to the cloud

Transformation in service of customer experience

At a time when consumers are constantly seeking novelty, VOO had to face urgent strategic challenges, particularly with the goal of retaining its subscriber base and acquiring new customers, supporting its digitalization strategy, and responding to new challenges related to GDPR compliance.

New agility in the Cloud

Micropole's*, a Talan company, experts conducted an in-depth study, analyzing all aspects of the transformation and addressing both the organizational challenge (roles and responsibilities, teams and skills, processes, governance) and the technical challenge (architectural scenarios, from hybrid Cloud to complete Cloud solutions) that VOO faced.

Based on this analysis, we deployed an enterprise-scale Cloud-based data platform, combining traditional Business Intelligence processes with high-level analytical capabilities.

Following this complete transformation, the total cost of ownership was reduced by 70%, while agility and capabilities improved significantly, enabling VOO to launch new services faster and anticipate their customers’ needs.

The project

"Rethinking roles and resources
With Micropole, we started from a blank page, combining their knowledge and our business experience, to completely overhaul our way of operating and therefore interacting with the business."

— Erik Lamal
VP IT at VOO

"Leveraging your data is the future of your business."
— Pierre-Olivier de Viron
BU Lead Cloud4Data